Wednesday, March 07, 2007

Bawbag #2

or how to lie about a customer and ruin their reputation.

having been on the receiving end of thousands of questions from customers wanting lighting advice, over a period of years, many of them the same question, you get an idea how customer service works. like bawbag #1, bawbag #2 is a little confused as to how customer service works.

in this case, however, i was the customer. i've been buying a few comicbooks from eBay lately, and for the most part they have been great. every one of them filled with great art, sketches, colouring, shading, dynamism and wonderfullness that brings me back to my childhood. i love comics.

3 graphic novels by Grant Morrison (another Scot) were up for auction. i wanted these, and bid on all 3. i only won # 2. having been outbid on books #1 and #3, i noticed that the second place bidder in my winning auction won the other 2, i thougth that the courteous thing to do would be to offer #2 to the winner of #1 and #3, and keep the 3 books together.

i offered the seller 3 options.
  1. offer my book to the winner of the other 2 books.
  2. i take all 3 books.
  3. we carry on as is and i take book #2 and the other chap takes books #1 and #3.

also so that the seller would not be out of pocket, i offered to pay the amount that he would lose offering to a an underbidder out of the goodness of my heart. you can't say fairer than that.
well, apparently you can say fairer than that, because the feedback i received stated:

unfortunately (for me) the seller must have had a poor memory as i was awaiting a response from him.
I have offered the book to the second placed bidder. and am awaiting a reply. I will let you know when I get a response.
instead of letting me know he gave me negative feedback. it's a lot of complaining over nothing i know but it's annoying to be knocked off 100% positive feedback when you follow all the rules. some people give a body swerve to anyone with dodgy feedback because there are so many scammers on there these days. you try and do someone a favour and...


Monks said...

yeah, that is super annoying. You were trying to do the stand-up thing and be a good person and you got the shaft for it. I seem to be hearing more and more stories like this lately...

Lever said...

Knee jerk reactionism at its worst. Explain it to eBay, I think you've got a valid reason to get that rep back... I think your offer was a bloody nice thing to do, so the response was just a kick in the nuts...

You know what? You should seriously consider sending them a dog doo surprise :)

Bulbboy said...

Doggy doo? Eewww! Don't know if I dislike anyone that much...

But wait now I come to think of it..Hmmm :D